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IDProjectCategoryView StatusLast Update
0000019SunShopBugpublic2019-05-06 01:23
ReporterJon-FSC Assigned ToTWT-Chris  
PrioritynormalSeveritytrivialReproducibilityalways
Status closedResolutionunable to reproduce 
Product Version4.6.0 
Summary0000019: Issue with libsecure.php/ionCubeLoader/PHP 7.x when updating the .htaccess file
DescriptionNot 100% if this is an issue with libsecure, or just with ionCubeLoader in general, but wanted to post to see if you have any insight. I recently upgraded all 6 of our SunShop installations to 4.6.0, with all of them running on PHP 7.1 except two, which are running on PHP 5.6 still. For the installations on PHP 7.1 when I make a change to the .htaccess file and save/upload, SunShop immediately crashes with the following error message:

"Fatal Error: The file /home/foodscievt/public_html/libsecure.php was encoded with the Encoder for PHP 7.1 and can only run on PHP 7.1 or later.
If you are the administrator of this site then please upgrade to PHP 7.1 or later and install the corresponding ionCube Loader. in Unknown on line 0"

If I go into to our WHM and change the PHP version for that site to PHP 7.2 the issue resolves and the site loads, but then changes to the .htaccess file are sometimes ignored. Generally, I can change the PHP version to 7.2 and then immediately change it back to 7.1 and the issue does not repeat until I update that .htaccess file again. Originally I thought this was due to the one or two installations we have where I implemented clean URLs, but the same thing happens to the installations where I only have a few basic redirects in the .htaccess file.

I did also check to see that ionCubeLoader is up-to-date and it appears we're running on version 10. I'm guessing that's not the issue, but that error message seems to point that there is something awry with ionCubeLoader. I'm also not sure if it might be an issue with libsecure, as PHP 5.6 is running with ionCube 10 as well and the .htaccess issue does not occur there.
TagsNo tags attached.

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TWT-Chris

2019-05-06 01:22

administrator   ~0000001

Unfortunately this is a hosting issue. Sounds like your .htaccess is modifying the PHP version when you save it. Please try contacting your host.

Issue History

Date Modified Username Field Change
2019-04-29 10:16 Jon-FSC New Issue
2019-05-06 01:22 TWT-Chris Note Added: 0000001
2019-05-06 01:23 TWT-Chris Assigned To => TWT-Chris
2019-05-06 01:23 TWT-Chris Status new => closed
2019-05-06 01:23 TWT-Chris Resolution open => unable to reproduce